Return Policy

Return Policy

We appreciate your trust in Legacy Jewelry and your choice to shop with us. Our goal is to provide you with high-quality jewelry and an exceptional shopping experience. While we do not offer cash refunds, we are happy to provide you with store credit for eligible returns. Please take a moment to familiarize yourself with our Return Policy outlined below.

Store Credit for Returns: If you find yourself dissatisfied with your jewelry purchase, we are pleased to offer store credit as an alternative to cash refunds. This store credit can be used towards any future purchases at store.

Return Eligibility: To be eligible for store credit, please ensure the following conditions are met:

  1. The return must be initiated within 30 days of the original purchase date.
  2. The jewelry piece must be in its original, unworn, and undamaged condition.
  3. A valid receipt, indicating the purchase date and jewelry item, must be presented.
  4. All accompanying packaging, certificates, and accessories must be returned.

Refunds with Staff Authorization: In certain cases, we understand that a refund may be necessary. Refunds require staff authorization, and these instances will be evaluated on a case-by-case basis. Please contact our customer service team at legacyjewelrypr@gmail.com or (939)-416-6242to initiate the refund process.

Return Process: To initiate a return and receive store credit, please follow these steps:

  1. Visit our Legacy Jewelry store with the original receipt and the jewelry piece you wish to return.
  2. Our friendly staff will assess the returned item's condition and verify the eligibility criteria.
  3. Upon approval, store credit will be issued for the full purchase amount of the returned item.

Store Credit Usage: Your store credit can be redeemed within our store for any merchandise of your choice. It is valid for one year from the date of issuance.

Exclusions: Please note that the following items are not eligible for return or store credit:

  • Custom-made jewelry or personalized items.
  • Earrings (for hygiene reasons).
  • Jewelry that has been altered, resized, or damaged by improper use.

We strive to ensure your satisfaction with every purchase, and your feedback is invaluable to us. If you have any questions or concerns about our Return Policy, please do not hesitate to contact our customer service team at (939)-416-6242 or  visit our store in Caguas Valle Tolima 00725.

Thank you for being a valued customer of Legacy Jewelry. We look forward to continuing to serve you with exceptional jewelry and service.