Jewelry Service
Legacy Jewelry Service
Keep your Legacy piece in excellent condition with cleaning, inspection, and maintenance. Legacy 10K and 14K lab-grown diamond rings include lifetime service and maintenance for the piece, subject to assessment and proof of purchase. Repairs, replacements, and other work may have a cost; we will tell you before performing additional work.
How To Request Service
- Complete the contact form with your name, email, phone number, order number if available, and a brief description of the service needed.
- Send a clear photo of the piece and a photo of your receipt to legacyjewelrypr@gmail.com or via WhatsApp at 939-416-6242. Include the email or phone number entered in the form so we can match the photos to your request.
- We will review the request and let you know whether the piece has been accepted for assessment. We will send the mailing address and shipping instructions only after acceptance.
- After we receive the piece, we will confirm its condition, recommended work, any costs, and estimated turnaround before proceeding.
Do not mail your jewelry until you receive acceptance and shipping instructions. Keep the tracking number and pack the piece securely. Acceptance of a request allows you to send the piece for assessment; the specific service is confirmed after inspection.